All orders are shipped by parcel post with GLS, UPS or FedEx. Delivery time to all EU countries is 1-2 working days, shipped within 24 hours on working days. To the rest of the world, delivery time is 2-5 working days, shipped within 24 hours on working days.
All items are shipped by parcel post with DHL, UPS or FedEx. You therefore have the opportunity to follow your package via track and trace from shipping it until it is delivered. For packages delivered within the United Kingdom we use The Royal Mail. If your delivery address is a business address it will be delivered directly.
Once you have received the package, you should inspect the goods. If the package and / or contents are damaged, please immediately contact us on firstname.lastname@example.org
You have 14 days from the day you received the product to return any unused items. You can also exchange an item to a different size or color. Email us at email@example.com to obtain our Returns Form. If the item is sold out, you will however receive a full refund.
The returned items must be in unused and original packaging with swing tags attached. On the Returns Form, you can see what information we need from you, and where to send the goods. The customer is obliged to pay for the shipping, which can vary.
If you wish to exchange an item to a different size or color you have 14 days from the day you received the product to exchange the item. Email us at firstname.lastname@example.org and we will send across the ‘Exchange form’. Once filled and returned, we will then send you the exchanged item free of charge. If the item is sold out, we will instead give you a full refund. The return shipping fee will be paid by the customer.
During the holiday season, the return period is extended until the last weekday in January. All items must be returned unused.